Next week we will be rolling out a major upgrade to RevaHealth.com. This upgrade will not change any consumer facing pages on the website but instead focuses on the administration pages that clinics log into. We have spent months planning, developing and testing this release and although it will take some getting used to we are confident that it will big improvements for all of the clinics that use RevaHealth.com on a daily basis.
New Supplier Site - July 2009
The first thing you are going to notice when you log in is that the colours have changed from light pastel shades to a more solid blues and blacks. The contrast has been increased to aid usability and readability. Over the coming month we will be migrating these colour changes through the consumer site as well in order to achieve a consistent look and feel.
The clinic interface has been radically cleaned up which should make it much easier to navigate. The clinic’s profile is now displayed to the clinic in exactly the same way that it is to the consumer with the exception of additional edit controls. This makes it easier to find a section if you want to edit it and also provides immediate feedback as to how it is going to look to a potential patient.
All of the settings have now been collapsed into a single page which makes it simpler to get to the information that you want.
By far the biggest change to the product is the enquiry management interface. We have been in deep discussion with a number of leading clinics about the problems that they face in dealing effectively with online patient enquiries. There is a recognition that the main purpose of having an online presence is to generate enquiries, however without the tools and processes in place they simply aren’t being dealt with as effectively as they could be.
Now when you log into your RevaHealth.com account you will be brought directly to your enquiry management screen. This lists out all of the enquiries that you have in order of the due date of the task associated with each enquiry. As you complete each task you are prompted to create the next task until the enquiry is either booked or archived. This simple tool provides a lightweight process that helps clinics ensure that they are responding to potential patients in a timely fashion throughout the consultation period.
New Features
- Get a website. All clinics will now be able to get a website with their own domain name through RevaHealth.com. This is the most cost effective and quickest way for a clinic to get an online presence. The website can then be edited and maintained through the RevaHealth.com interface or for clinics without Internet access by fax. This feature has a promotional price of €350 per year.
- All clinics will now be able to turn off the contact form and only display their phone number. A lot of clinics do not monitor their email frequently and providing a contact form in these instances only gives the consumer a poor experience as they may have to wait several days for a response.
- Tasks. All patient enquiries can now have a task with a due date associated with it. Enquiries are displayed by default in the order of when the task is due. This feature is available to all clinics.
- Import enquiries. Enquiries come from a lot of sources and we realize that providing a management solution for just RevaHealth.com enquires is a partial solution. Therefore all paid accounts will be able to import enquiries into their RevaHealth.com account so that they can manage them all through the one interface.
- Add a review. Clinics can now add reviews from consumers themselves through the web interface. These reviews are clearly labelled as having been added directly by the clinic. This feature is available to all clinics.
- Pictures for treatments. All paid accounts can now add pictures to their treatments.
- Warning and alerts have been introduced into every page, informing you when important information is missing or when something needs your attention.
Features that have been removed
A range of small features have been removed that had very poor adoption rates. The removal of features is vital to any product if it is going to remain usable. We realize that some clinics use these features; however their continued support cannot be justified.
- The facilities tab has been moved and the information that used to be there has been combined into the details tab.
- Several fields have been removed from the staff section such as ‘place of birth’. The fields that have been removed are all rarely used (less than 2% adoption).
- Various lists have been cleared of unused facilities, services and treatments.
